FAQ's
Frequently Asked Questions
Orders & Shipping
How long does delivery take?
UK standard delivery takes 3–5 working days. Express delivery options are available at checkout.
Do you ship internationally?
Yes, we ship worldwide. International delivery times vary by destination, typically 7–14 working days.
How can I track my order?
Once your order has been dispatched, you'll receive a confirmation email with a tracking link.
Can I change or cancel my order?
We process orders quickly, so please contact us as soon as possible at Orders@dservfitness.co.uk. We'll do our best to help, but we can't guarantee changes once an order is being processed.
Returns & Exchanges
What is your returns policy?
We accept returns within 30 days of delivery, provided items are unworn, unwashed, and in their original packaging with tags attached.
How do I start a return or exchange?
Contact us at Returns@dservfitness.co.uk with your order number and reason for return. We'll guide you through the process.
Are returns free?
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Products & Sizing
How do I find my size?
Each product page includes a size guide. If you're between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a more fitted look.
How should I care for my Dserv Fitness clothing?
Machine wash at 30°C, do not tumble dry, and avoid ironing directly on any printed areas to keep your products looking its best.
Are your products true to size?
Yes, our products are designed to fit true to size unless otherwise stated. Check the size guide on each product page for specific measurements.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, and Google Pay.
Is my payment information secure?
Absolutely. All transactions are processed securely through Shopify Payments and we never store your card details.
General
How can I contact you?
You can reach us at Hello@dservfitness.co.uk. We aim to respond to all enquiries within 24 hours.
Do you offer discounts or a loyalty programme?
We regularly run promotions and plan to launch a loyalty programme in the future. Follow us on social media and sign up to our newsletter to be the first to know.
Frequently Asked Questions
Orders & Shipping
How long does delivery take?
UK standard delivery takes 3–5 working days. Express delivery options are available at checkout.
Do you ship internationally?
Yes, we ship worldwide. International delivery times vary by destination, typically 7–14 working days.
How can I track my order?
Once your order has been dispatched, you'll receive a confirmation email with a tracking link.
Can I change or cancel my order?
We process orders quickly, so please contact us as soon as possible at Orders@dservfitness.co.uk. We'll do our best to help, but we can't guarantee changes once an order is being processed.
Returns & Exchanges
What is your returns policy?
We accept returns within 30 days of delivery, provided items are unworn, unwashed, and in their original packaging with tags attached.
How do I start a return or exchange?
Contact us at Returns@dservfitness.co.uk with your order number and reason for return. We'll guide you through the process.
Are returns free?
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Products & Sizing
How do I find my size?
Each product page includes a size guide. If you're between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a more fitted look.
How should I care for my Dserv Fitness clothing?
Machine wash at 30°C, do not tumble dry, and avoid ironing directly on any printed areas to keep your products looking its best.
Are your products true to size?
Yes, our products are designed to fit true to size unless otherwise stated. Check the size guide on each product page for specific measurements.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, and Google Pay.
Is my payment information secure?
Absolutely. All transactions are processed securely through Shopify Payments and we never store your card details.
General
How can I contact you?
You can reach us at Hello@dservfitness.co.uk. We aim to respond to all enquiries within 24 hours.
Do you offer discounts or a loyalty programme?
We regularly run promotions and plan to launch a loyalty programme in the future. Follow us on social media and sign up to our newsletter to be the first to know.